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Telling the difference between warranty and non-warranty

We offer limited, but reasonable warranty coverage on “Normal Wear” parts that are defective from factory. In other words, anything that fails or breaks as the result of a manufacturer's defect. Please refer to your owner’s manual for the complete terms of warranty.

Now, let’s define reasonable:

Bicycles are sometimes subjected to considerably more stress than they were designed for. In some cases, they're ridden in ways that push the envelope of their capabilities, and or the riders for that matter. As with all bicycling sports, an element of discretion is an absolute must. Those failing to exercise good discretion commit to the risks associated in failing to do so -- it’s really that simple!

A couple of examples would be:

  • You decide to take that corner a little too fast and dump the bike resulting in cosmetic damage. Well… You can’t ‘reasonably’ expect us to cover that under warranty since it had nothing to do with the manufacturing process.
  • You decide to break out the video cameras to capture the jump a lifetime, but “taco” your wheel in doing so. Again, you can’t ‘reasonably’ expect to compensate for that. You took a chance and got unlucky…
  • In an attempt to be super cool, you try to land a Flair one too many times and you’ve toasted the fork. You don’t expect us to compensate you for that, do you?

Suffice it to say, if you’re going to torture “any” machine, things are going to break prematurely. Therefore, you should be as equally as enthusiastic about ‘fixing stuff’ as you were breaking it!

So here’s what the manufacturer's warranty will not cover

Manufacturer's limited warranty does not cover accidents, impact, abuse, misuse, neglect, ordinary wear & tear, anything you break accidentally or deliberately, stunting, jumping, improper assembly, improper maintenance, theft, or ride with more than one person.

But how do you know the difference between abuse and a defect?

Because we’re smart, that’s how!  But seriously though, we’ve been in bicycle industry for a very long time. When you invest this many hours into design, repairs, and modifications, it becomes easier to recognize the difference between a defective part, and a machine that’s had the living daylights beaten out of it.

Thinking of modifying anything?

Any modifications made to your bicycle will void the warranty. Can you imagine trying to warranty bikes that people have modified? Please don’t, or if you must, do so when the warranty runs out.

Defective parts?

You may return defective parts at your expense and we’ll send you a replacement part at our expense. Depending on the seriousness of the failure, we may ask for a picture of the part/s in question, and to also verify warranty information. Once the warranty claim is approved, we’ll send the replacement part(s).  If the required part(s) are not in stock and must be ordered, an estimated delivery time will be given.  We reserve the right to make substitutions of equal or greater value at our sole discretion. 

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